Shipping policy

To ensure the safe handling of your handcrafted glass pieces, we currently offer Self-Collection only at our studio. This allows you to inspect your artwork and ensures it remains in pristine condition from our torch to your home.

Self-Collection (Studio Pickup)

• We use shock-absorbent materials to ensure your glass is stored safely for transport.
  
  

• Customers must inspect the item at the point of handover.

• Once an item has left our studio premises following a successful inspection, Gurasu House is no longer liable for any subsequent breakage or damage.

• Pickup can only be done during our operation hours
  Tuesdays - Wednesdays: 3:00 PM to 7:00 PM
  Fridays - Sundays: 10:00 AM to 7:00 PM
  Lunch Hours: 12:00 PM - 2:00 PM
  
  
• We recommend bringing a padded bag or a secure transport box if you are collecting multiple items, though we provide standard protective wrapping.
  
  
• Please wait for your "Ready for Collection" email notification before heading to the studio to ensure your piece has completed its final quality check and annealing process.