Frequently Asked Questions

We have two booking platforms for our workshops:

  • Pelago: For Floral Flameworking Workshop (SG Culture Pass Eligible)
  • BookWhen: For all other workshops (Cash Only)

Please read through our FAQs carefully before making a booking to familiarise yourself with the booking process and relevant policies.

If your question is not addressed in the FAQs, please email enquiries@gurasuhouse.com and we will be happy to assist. To help us manage enquiries efficiently, we will not respond to questions that are already answered in the FAQs.

For issues regarding missing vouchers, system errors, or payment-related matters, please contact the respective booking platform’s support team directly for assistance.

Session capacities are strictly fixed to ensure safety and quality. We are unable to open additional slots for fully booked sessions.

BOOKINGS (SG CULTURE PASS)
How to check slot availability on Pelago?

Due to limitations with Pelago’s booking interface, the remaining seat availability is not displayed in real time. Please read the following instructions carefully before booking.

Booking Culture Pass workshops with your partner or friends

  1. Select the total number of slots you wish to book and proceed to the payment page to check availability. Do not complete the purchase yet.
  2. If you can proceed to the payment page, it means the requested number of slots is currently available. If you are unable to proceed, there are insufficient slots remaining for your group.
  3. Once you have confirmed availability for your group, each participant can proceed to make their individual booking using their own Culture Pass.

Important: Availability is still on a first-come, first-served basis. Other participants may book the remaining slots at any time, including after you have checked availability. Gurasu House cannot guarantee that slots will remain available until all individual bookings are completed.

Example of Sufficient Slots (Video Tutorial):

Example of insufficient slots (Video Tutorial):
How to book using Multiple Culture Passes?

If you are booking for multiple participants using individual Culture Pass vouchers, please note that each participant must complete their own booking using their personal Singpass login.

To book the same session together, please follow these steps:

  1. Check Availability: Confirm that your preferred session has enough remaining slots for your entire group before proceeding.
  2. Individual Bookings: Each participant must complete their own booking and checkout using their personal Singpass login.
  3. Book at the Same Time: We recommend that all participants complete their bookings concurrently, as availability is on a first-come, first-served basis and slots are not guaranteed until each booking is completed.
  4. Booking Issues: If the session becomes fully booked while your group is making their bookings, or if you encounter any booking issues, please contact Pelago Support directly for assistance.
How to book for multiple participants using a single Culture Pass?

If you are booking for a group where only one participant is using a Culture Pass voucher, please follow these steps:

  1. Select the Eligible Workshop: Choose the Culture Pass-eligible workshop option on the booking page.
  2. Select the Number of Tickets: Indicate the total number of tickets required for your entire group.
  3. Redeem Your Culture Pass: Enter the Culture Pass details for the eligible participant. Only one Culture Pass redemption can be applied per transaction. 
  4. Pay the Remaining Balance: The Culture Pass discount will be applied to one participant's ticket, and the remaining balance for the other participants can be paid by credit card during checkout.
What if my partner booked a slot but I am unable to book the same session?

If your partner has successfully secured a spot but the session is no longer appearing for you, it means your partner booked the last available seat for that time slot.

You may provide your partner’s booking ID to Gurasu House via WhatsApp to enquire whether an additional slot can be opened. Where possible, this may be accommodated by releasing a seat typically reserved for Open Studio sessions. However, this is not guaranteed and is subject to staffing, equipment availability, and operational requirements.

Gurasu House reserves the sole and final discretion to approve or decline such requests. If we are unable to accommodate the request, there will be no further negotiation regarding rescheduling or refunds.

BOOKINGS (GENERAL WORKSHOPS)
Can I join if I'm pregnant?

Flameworking involves working in close proximity to an open flame and sustained heat. If you are pregnant or have any medical concerns, we recommend consulting your doctor before booking. 

As we are not medically trained to advise on individual circumstances, your physician will be best placed to assess whether the workshop is suitable for you.
Can I share a workstation with another person?

To ensure a safe, high-quality learning environment, all workstations at Gurasu House are reserved for single users. Each purchased slot provides dedicated access to the torch and equipment for a single participant. We do not allow sharing stations or "observers" within the active workshop area for safety reasons.
What languages are the workshops conducted in?

All workshops at Gurasu House are conducted in English. For the safety and enjoyment of all guests, it is essential that every participant can fully understand technical instructions and acknowledge the safety waiver.

In accordance with our terms of service, we reserve the right to decline participation if safety protocols cannot be clearly communicated or followed; in such instances, refunds will not be issued.
Can my friend and I sit together if we booked separately using Culture Pass?

Yes! Seating is assigned upon arrival on a first-come, first-served basis. If you and your friend arrive together, we can typically seat you together, subject to availability.
Can I customise or change the project for a beginner workshop?

Our Beginner Workshops follow a structured curriculum, with each session designed around a specific project and set of techniques.

To ensure a consistent learning experience for all participants, we are unable to accommodate requests to customise, modify, or substitute the designated project during beginner workshops. Our instructors follow a set teaching curriculum, so all participants will work on the project specified for their chosen workshop.
What if I want to work on my own designs and projects?

Our Open Studio sessions are designed for participants who wish to develop their own designs and projects. Prior flameworking experience is required. Please refer to our Open Studio page for eligibility requirements and booking details.
Are there any discounts or group packages available?

To maintain our professional-grade studio environment, high-spec equipment, and low instructor-to-student ratios, our workshop prices are strictly standardised. We do not offer group discounts, package rates, or corporate concessions, regardless of the number of participants. This policy ensures that every guest receives the same high-quality materials and dedicated professional guidance without compromise.

For large groups or corporate inquiries, we focus on providing a seamless, exclusive experience through our private session arrangements, but the per-pax rate remains consistent with our public workshops.
Can I make a private booking?

Yes! We offer private sessions for groups who would like to enjoy a workshop together. There are two options:

1. Private Session

Your group will have dedicated instructors and exclusive use of your assigned workstations. Other workshops or studio activities may still take place in separate areas of the studio.

  • Weekdays: Minimum 4 participants
  • Weekends: Minimum 6 participants (Available only for workshops not already scheduled on our public calendar.)

2. Full Studio Buyout

For groups who prefer complete privacy, you can reserve the entire studio exclusively for your group. No other workshops or studio activities will take place during your booking.

  • Weekdays: Minimum 8 participants
  • Weekends: Minimum 12 participants

When should I book?

We recommend booking at least 3 months in advance for weekends and 1 month in advance for weekdays, subject to availability.

To enquire about a private booking, please email us at enquiries@gurasuhouse.com and let us know your preferred workshop, group size, and dates, and we can advise on the available options.
What if my preferred workshop isn’t available on the public calendar for my desired date?

If your preferred workshop is not listed on our public calendar, you may request to open a session by emailing enquiries@gurasuhouse.com with your preferred workshop, date, and group size. 

All requests require a minimum of 4 participants and are subject to availability.

Will the session be private to my group?

  • Weekdays: Minimum 4 participants for a private session.
  • Weekends: Minimum 6 participants for a private session.
  • Groups of 4–5 on weekends: The session can still be arranged, but it will also be open to the public for others to book.

In short, you need at least 4 participants to request a session. Whether the session is exclusive to your group depends on your group size and the day of the week.
Are your workshops SkillsFuture eligible?

No, our workshops are not SkillsFuture eligible.

BOOKINGS (LARGE GROUPS & CORPORATE)
What is the largest group size the studio can accomodate?

Our studio can accommodate a maximum of 16 participants per workshop session. For larger groups, we recommend splitting participants across multiple sessions.

We can run up to 3 sessions per day at the following times:

  • 10:00 AM – 12:00 PM
  • 2:00 PM – 4:00 PM
  • 5:00 PM – 7:00 PM

This allows us to accommodate up to 48 participants in a day, subject to availability. For larger group bookings, please email enquiries@gurasuhouse.com with your preferred date and group size so we can advise on the arrangements.
Do you offer large group or corporate discounts?

To maintain our professional-grade studio environment, high-spec equipment, and low instructor-to-student ratios, our workshop prices are strictly standardised. We do not offer group discounts, package rates, or corporate concessions, regardless of the number of participants. This policy ensures that every guest receives the same high-quality materials and dedicated professional guidance without compromise.

For large groups or corporate inquiries, we focus on providing a seamless, exclusive experience through our private session arrangements, but the per-pax rate remains consistent with our public workshops.
Do you offer private workshops or full studio buyouts for corporate groups?

Yes! We offer private bookings for corporate team bonding. There are two options depending on your group size and preferred level of privacy:

1. Private Workshop Session

Your group will have dedicated instructors and exclusive use of your assigned workstations, while other workshops or studio activities may take place in separate areas.

  • Weekdays: Minimum 4 participants
  • Weekends: Minimum 6 participants

2. Full Studio Buyout

Reserve the entire studio exclusively for your team, with no other workshops or studio activities taking place during your session.

  • Weekdays & Weekends: Minimum 12 participants

For groups larger than 16 participants, we can arrange multiple sessions throughout the day, subject to availability.

To enquire, please email enquiries@gurasuhouse.com with your preferred workshop, group size, preferred date, and whether you would like a private session or full studio buyout. We recommend booking at least 1 month in advance for weekdays and 3 months in advance for weekends.
Which workshop would you recommend for our team?

It depends on your team's interests and the kind of experience you're looking for!

  • Floral Workshops (Mini Bouquet or Floral Flameworking): Ideal for teams who enjoy flowers and whimsical designs. Participants can create their own glass flowers and take home a unique floral keepsake.
  • Accessories Workshops (Ring Decoration or Lucky Charm Pendants): Great for teams who enjoy jewellery and personal accessories. Participants can customise their own glass rings or create meaningful glass pendants to take home.

If you're looking for a floral and whimsical experience, we'd recommend our Floral Workshops. For teams who enjoy jewellery and accessories, our Accessories Workshops would be a great fit.

If you're unsure which workshop to choose, email enquiries@gurasuhouse.com with your group size and preferences, and we'll be happy to advise.

REFUNDS & RESCHEDULES
What is the refund policy?

All purchases are strictly non-refundable.
What is the rescheduling policy?

We understand that plans can change. To ensure sufficient time for rescheduling requests to be processed, please observe the following requirements.

1. Advance Notice and Follow-Up

  • Submit your request at least 14 days before your scheduled workshop.
  • Rescheduling must be fully completed at least 7 days before your scheduled workshop. 
  • Submitting a request does not mean your rescheduling is confirmed. If you have not received a response, you are responsible for following up with Pelago Support or Gurasu House to ensure your request is processed before the 7-day deadline.

Please note that requests submitted too late to meet these deadlines will not be accepted. We are unable to accommodate exceptions or negotiations for requests that fall within the restricted period.

Examples:

  • Workshop on 15 January: Submit your request by 1 January at the latest and ensure the rescheduling is completed by 8 January.
  • Workshop on 15 January, but no response received: If you submitted your request on time but have not received a response, you must continue following up. Your request is not considered completed until your new session is confirmed.
  • Workshop on 15 January, request submitted on 5 January: This does not meet the 14-day advance notice requirement and will not be accepted.

Please plan your travel and other commitments carefully before booking. Flight changes, personal travel plans, and other unforeseen scheduling conflicts do not qualify as exceptions to this policy.

2. One-Time Rescheduling Only

Each booking is eligible for one reschedule only. Once a booking has been rescheduled, no further changes will be permitted.

3. Rescheduling Validity

Your replacement workshop must take place within 2 months of your original booking date.

How to Reschedule

Please allow sufficient time for processing and follow up proactively to ensure your rescheduling is completed within the required timeframe.
What if I can no longer attend my workshop and it’s less than 7 days away?

If you can no longer attend, your booking is fully transferable to another party. 

You may arrange for someone else to attend in your place. They will simply need to present your original activity voucher upon arrival.

COLLECTIONS & AFTER-SERVICE
When can I collect my items after my workshop?

Collection times vary by workshop:

  • Floral, Mini Bouquet, Ring Decoration and Lucky Charm Pendants: Your piece will be ready for collection 30 minutes after your session ends.
  • Christmas Tree Workshop: Your piece will be ready for collection 2 hours after your session ends.

If you are unable to collect your piece on the same day, you may return on another day during our studio's operating hours. We will keep your finished piece for two weeks after your workshop date.

Collection Hours:
Friday to Sunday, 10:00 AM – 7:00 PM

Please note that the studio is closed for lunch from 12:30 PM – 2:00 PM.

Important: Arriving during our collection hours does not guarantee immediate assistance. Our instructors prioritise the safety of ongoing workshops. If a session is in progress when you arrive, please wait until an instructor is available to assist you. For everyone's safety, please do not interrupt an active workshop.

Do note that arriving during your collection window doesn't guarantee immediate attention. Our instructors prioritise the safety of ongoing sessions — if a class is in progress when you arrive, please wait and we'll attend to you as soon as we're free. For everyone's safety, please do not interrupt an active workshop.
How long do you keep our pieces after the workshop?

Uncollected pieces will be kept at the studio for two weeks from the workshop date. 

After this period, any uncollected pieces will be donated to charity. Please ensure you collect your piece within the designated timeframe.
What if my glass item breaks after the workshop?

Glass is inherently fragile and may break if dropped or handled with excessive force. If your glass flower breaks after collection, Gurasu House may be able to assist with reassembly as a courtesy, subject to the condition of the piece and staff availability.

Please contact us with photos of the damage before visiting so we can assess whether reassembly is possible. Depending on our workshop schedule, you may need to wait or return on another day.

Reassembly is not guaranteed, and we are unable to offer refunds or compensation for pieces that are accidentally damaged after collection.