FAQ – Gurasu House

Frequently Asked Questions

All reservations are managed exclusively by Pelago. For issues regarding missing vouchers, system errors, or rescheduling, please contact Pelago Support directly, as Gurasu House cannot modify bookings. Additionally, session capacities are strictly fixed to ensure safety and quality; we cannot open extra slots for fully booked sessions.

BOOKINGS

To book Culture Pass with your partner or friends, select the number of slots you want, then go to the payment page to confirm availability before completing your individual purchase. If you are unable to proceed to the payment page, it means the number of slots you requested is unavailable. Only once you have confirmed the number of slots can you proceed to book individually using your Culture Pass. Please note that it is still on a first-come, first-served basis, and another participant can book it immediately. Gurasu House will not guarantee your slots.

Example of sufficient slots:

Example of insufficient slots:

If you are looking to book for more than one person using Culture Pass vouchers, please note that the system processes one Culture Pass account per transaction. To secure multiple spots for the same session:

Check Availability: First, ensure that your preferred session has enough remaining slots for your entire party.
Individual Checkout: Each participant must complete their own checkout process individually using their personal Singpass login.
Book Concurrently: We recommend that all party members perform their bookings at the same time once availability is confirmed.
Support: If a session becomes "Full" while your group is in the middle of booking, or if you encounter any issues, please reach out to Pelago Support directly to assist with grouping.

Each workshop is a distinct listing on Pelago ticketing platform. Due to system constraints, Pelago is unable to swap or transfer bookings between different workshop types once confirmed. Please carefully verify your selection before completing your payment.

To ensure a safe and consistent learning environment, each workshop type is conducted as a standalone session. Because the techniques, safety protocols, and technical instructions for the Floral and Mini-Bouquet workshops differ significantly, they cannot be taught simultaneously in the same setting.

If you wish to experience the workshop together, please ensure that all members of your group are booked for the same workshop type and time slot.

Yes, you can. If you are booking for a group where only one person is using a Culture Pass, follow these steps:

Select Eligible Option: Choose the "Culture Pass" eligible workshop option on the booking page.
Indicate Number of Tickets: Select the total number of tickets required for your entire group.
Automatic Adjustment: The system is designed to process one Culture Pass redemption per transaction.
Payment: Upon entering your Culture Pass details, the system will apply the discount for that single pass, and the remaining outstanding balance for the other participants can be paid immediately via credit card.

If you are unable to view or select a specific date on our booking calendar, it is typically due to one of the following reasons:

Fully Booked: Our sessions are kept small to ensure personalised guidance. Once a time slot reaches its maximum capacity, it is automatically removed from the live calendar.
Lead Time Requirements: To ensure our studio is properly prepared, we generally require a minimum lead time for online bookings. Same-day or next-day slots may not appear if they fall within this window.
Studio Maintenance or Private Events: The studio may be closed for specialized maintenance or reserved for a large-scale private corporate event.
Release Schedule: We typically release our public workshop schedule 1 to 2 months in advance. If you are looking for a date further in the future, please check back closer to the time or follow our Instagram for updates.

Respective booking sites are found here.

If your partner has successfully secured a spot but the session is no longer appearing for you, it means your partner took the last available seat for that time slot.

To maintain safety and instructional quality, we cannot "squeeze in" additional participants once a session is full. In this instance, we recommend that your partner request a reschedule via Pelago Support so you can both move to a future date with at least two open stations.

Please refer to the rescheduling policy found in the FAQ.

To maintain our professional-grade studio environment, high-spec equipment, and low instructor-to-student ratios, our workshop prices are strictly standardised. We do not offer group discounts, package rates, or corporate concessions, regardless of the number of participants. This policy ensures that every guest receives the same high-quality materials and dedicated professional guidance without compromise.

For large groups or corporate inquiries, we focus on providing a seamless, exclusive experience through our private session arrangements, but the per-pax rate remains consistent with our public workshops.

We understand that plans can change. To keep our studio running smoothly, we observe the following rescheduling policy:

Advance Notice: Rescheduling requests must be made at least one week (7 days) before your scheduled session. We are unable to accept rescheduling requests made within 7 days of the event.
One-Time Limit: Each booking is eligible for one (1) reschedule only.
Validity Period: Your new session date must fall within two (2) months of your original booking date.

Please reach out to Pelago Support to assist you with the rescheduling.

If you are within the one-week window and can no longer attend, our sessions are fully transferable. You may send someone else in your place—simply have them present your original activity voucher upon arrival.

All purchases are strictly non-refundable.

To ensure a safe, high-quality learning environment, all workstations at Gurasu House are reserved for single users. Each purchased slot provides dedicated access to the torch and equipment for a single participant. We do not allow sharing stations or "observers" within the active workshop area for safety reasons.

To join our intermediate series, please email us at enquiries@gurasuhouse.com with your preferred date and the email address used for your previous beginner booking. We will get back to you within one working day.

Please note that completion of a Gurasu House Beginner Workshop is a mandatory prerequisite. The intermediate level is designed to significantly expand your skills, and having a solid foundation in our safety and glass-handling protocols is essential for a successful session.

To gift an experience, you can book a session on your recipient's behalf. We recommend booking at least 2 months in advance to ensure availability on your preferred date and to give your loved ones sufficient lead time in case they need to reschedule their session.

Gifting via Pelago: Once you have completed the booking, please forward the voucher to your loved ones and have them show it to our instructor on the day of the workshop.
Rescheduling Terms: Your recipient can reach out to Pelago Support directly should they need to reschedule their session. All gift bookings are subject to our terms of service (7 days' notice required). Please note that any change of date initiated by the recipient constitutes the one-time complimentary reschedule permitted under our terms.

For our public workshops, we maintain small class sizes to provide high-quality, personalised instruction. Public sessions are limited to 6 participants on weekdays and 8 on weekends. For those planning larger gatherings, our studio is uniquely equipped to host private groups and corporate events for up to 14 participants.

Private Session (Standard Group Booking): Your group will enjoy dedicated instructors and exclusive use of your assigned workstations/islands for personalised guidance. While your team’s area is private, please note that the studio remains a vibrant space.
Other workshops, retail visitors, or studio activities may occur concurrently in separate areas.

Private Venue (Full Studio Buyout): For teams requiring total exclusivity and a closed-door environment, we offer a full venue buyout. This ensures the entire studio is dedicated solely to your group, providing complete privacy and full access to the space.

Note: This option is available for groups of 12–14 participants.

Weekends: We recommend booking at least 3 months in advance.

Weekdays: These offer more flexibility and can typically be secured 1 month in advance, allowing us to coordinate the necessary instructors and resources.

If you meet our minimum participant requirements (6 pax on weekdays, 8 pax on weekends), you can request a private session by completing our Inquiry Form.

For smaller groups, you may simply book your slots on our respective booking calendar to secure the session for your party. We recommend booking at least 3 months in advance for private sessions.

WORKSHOPS

Lampworking is the art of shaping glass using a torch with flames reaching up to 1650°C.

It involves melting glass rods and manipulating them to create intricate designs, beads, flowers and other decorative pieces.

To ensure a safe and successful introduction to lampworking, our Beginner Workshops follow a meticulously structured curriculum. These sessions are designed to build a strong foundation in molten glass manipulation and torch safety.

Because mastering these fundamentals is critical to your safety and the quality of your work, we do not allow deviations from the intended workshop projects during these sessions.

Our Intermediate Workshops also follow a structured curriculum, but they are designed to challenge you with more complex forms and advanced surface decorations. These sessions focus on expanding your technical repertoire and refining your precision at the flame.

We believe that once you have mastered the essential techniques through our structured workshops, you should have the freedom to innovate.

Upon completing our workshop series and gaining confidence with the material, you will be invited to join our Open Studio sessions. In this self-directed environment, you are free to explore your own custom creations and personal projects, utilising the studio’s professional equipment to bring your unique vision to life.

For our focused Floral Workshop, the session is carefully timed to create one detailed flower.

For the Mini Bouquet Workshop, you can typically create between 5 and 7 pieces (as advertised), depending on your individual crafting pace.

For the Ring Workshop, you can typically create between 1 to 3 items, depending on your individual crafting pace.

If you are interested in spending more time at the torch to explore your creativity, we invite you to look into our Open Studio.

All workshops at Gurasu House are conducted in English. For the safety and enjoyment of all guests, it is essential that every participant can fully understand technical instructions and acknowledge the safety waiver.

In accordance with our terms of service, we reserve the right to decline participation if safety protocols cannot be clearly communicated or followed; in such instances, refunds will not be issued.

Glass is inherently fragile, and accidents can happen. Gurasu House allows you to bring your piece back to the studio for reassembly. Please note that this service is highly dependent on the condition of the broken flower; if we determine it cannot be reassembled, Gurasu House will not be liable, and no refunds or disputes will be accepted. To avoid a wasted trip, please reach out to us first with photos to verify the extent of the damage.

Do wear light, breathable clothing as the studio will be hot. Remember to bring your hairclaw/ties. If you have a portable neck fan, you may bring it along as well!

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Frequently Asked Questions

BOOKINGS

WORKSHOPS

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